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Where is Nambé headquartered?
Do you give tours of your factory?
How do I contact you?
Where is my order?
How do I return an item?
How do I exchange a piece of Nambé that I received as a gift?
How long does it take to process an order?
How do I cancel an order?
What is Nambé Alloy?
How do I care for my Nambé Alloy items?
Where can I buy Nambé Polish?
How do I have my Nambé Alloy item restored?
How do I care for Nambé Crystal or Nambé items made of porcelain, stoneware, stainless steel, or wood?
How can I tell if I have an authentic Nambé item?
How can I find the value of a piece of Nambé?
How can I get a replacement part?
Do you offer gift wrapping?
Can Nambé pieces be personalized?
How can I buy Nambé abroad?
How do I establish a wholesale account with Nambé?
How do I establish a corporate account with Nambé?

Where is Nambé headquartered?

Nambé is headquartered in Santa Fe, New Mexico. The address of our offices is 2891 Cooks Rd. Santa Fe, New Mexico, 87507.

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Do you give tours of your factory?

We do not offer tours of our facilities, but if you are planning to be in the Santa Fe area, we invite you to visit one or both of our Nambé company-owned stores. One is located just west of the Plaza at 104 W. San Francisco St., and the other at 924 Paseo de Peralta across from the entrance to historic Canyon Road. Find maps to our stores and learn more about Nambé and New Mexico in our About Us section.

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How do I contact you?

We love to hear from our customers. If you have a suggestion for ways we can make our website better for you, an idea for a product you'd like us to consider adding to our collection, or other comments about Nambé, please send your thoughts using our Feedback form. Your comments will be directed to the appropriate person for consideration.

For questions regarding an order, please contact our Customer Service department. Contact information is listed on our Customer Service page.

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Where is my order?

You can check the status of your order at any time by clicking the Order Status link on the Customer Service page. If your item has already been shipped, you can track your box(es) by clicking on Track a Shipment. A link to this page will also be included in your shipping confirmation e-mail, which is sent to the e-mail address used when you placed your order.

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How do I return an item?

We want you to be completely happy with your Nambé purchase. If your selection does not meet your satisfaction, we will gladly exchange or refund your purchase, excluding delivery charges, when you make your request within 30 days of the invoice date.

For details on returning your item for exchange, please refer to the packing slip included in your order, or learn more on our Returns Policy page.

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How do I exchange a piece of Nambé that I received as a gift?

We would be happy to offer an exchange for an item of equal value, subject to availability, within 30 days of the invoice date. For details on returning your item for exchange, please refer to the packing slip included in your order, or learn more on our Returns Policy page.

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How long does it take to process an order?

Items that are available in our warehouses are boxed and ready to ship to your specified address within 48 hours of our receiving your order. Some items may be on backorder, in which case we provide an estimated window of when we can ship the item. This is typically three to four weeks, and will be posted on the product detail page.

We also offer the option to pre-order items that are new to our selection. These are items that are in the process of being created by our skilled craftsmen or are on route to our warehouses. When you pre-order an item, we effectively save you a place in line and will send the item(s) with 48 hours of receiving them to our warehouse. We do not charge you for the order until it is shipped to you.

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How do I cancel an order?

You may cancel an order any time between the time your order is placed and it has been shipped from our warehouse. To cancel your order, click Order Status on our Customer Service page.

We're sorry, but we cannot accept cancellations on orders that have already shipped. For information on how to return a product to us, see the packing slip included with the order or view our Returns Policy page.

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What is Nambé Alloy?

Nambé Alloy, the inspiration behind our passion for design, is a proprietary combination of eight different metals. When polished, it has a beautiful silver-like luster, yet it does not chip or peel and is resistant to tarnish. Beautiful, but unexpectedly useful, it is oven safe, freezer safe, and possesses the unique ability to retain temperature for long periods of time. The hands of as many as 15 craftsmen are involved in creating our signature metal pieces, and every item passes through a rigorous quality-control inspection before it is engraved with its item number, designer, date of release, and finally, the Nambé name. To learn more, see the Alchemy of Nambé Alloy.

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How do I care for my Nambé Alloy items?

You can remove scratches from your Nambé Alloy items by following these instructions: The metal surface should be dry and wiped free of dust or surface dirt prior to application. Apply Nambé Polish sparingly with a soft dry cloth. Rub gently in a back and forth motion until black residue appears, usually after 10 to 15 seconds. Buff lightly with a soft polishing cloth to remove residue.

After polishing, thoroughly wash the item with warm soap and water and dry with a soft, dry cloth. Do not serve food on a polished item unless it has been washed and the polish has been completely removed.
To learn more, see our Product Use and Care section.

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Where can I buy Nambé Polish?

Nambé Polish is a unique formulation of special cleaners that cleans most metal surfaces while polishing and protecting. It is available for purchase on this website and in many stores that sell Nambé designs. To find a convenient location, see Where to Buy Nambé Near You.

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How do I have my Nambé Alloy item restored?

If you are unable to restore your Nambé Alloy piece with Nambé Polish, don't despair. We offer a repolish service through which the skilled craftsmen in our Santa Fe foundry will return your item to like-new condition.
The cost of repolishing is 20% of an item's current retail value, plus a nominal shipping and handling fee. Repolishing typically can be completed within two to four weeks from the date the item is received.

Contact Customer Service at customerservice@nambe.com any time or at 1-800-443-0339 between 8 a.m. and 5 p.m. MT Monday through Friday to make arrangements.

Please note: The repolishing process will completely remove any personalization. If you would like the personalization of your item to also be restored, please make arrangements with our customer service representatives prior to returning your item.

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How do I care for Nambé Crystal or Nambé items made of porcelain, stoneware, stainless steel, or wood?

You can find details on caring for all your Nambé items in our Product Use and Care section. In addition, every shipment comes with a booklet of tips for caring for your items.

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How can I tell if I have an authentic Nambé item?

All Nambé items are stamped on the bottom "by Nambé" or "Nambé." Our newer Nambé Alloy items are marked "Nambé Studio," "Nambé Classic," or "Nambé Design." Nambé Crystal is identified by the Nambé logo sandblasted on the bottom.

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How can I find the value of a piece of Nambé?

All current and many retired items are listed on our website, and you can find the retail price of each item on the product detail page. If you know the item number, simply enter it in the search box and hit the "Go" button to find the product detail page. If the item is not listed on the website, our Customer Service representatives may be able to provide you with the last retail price. See our Customer Service page for contact information.

Collectors' values are driven by the market and may vary from the retail price.

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How can I get a replacement part?

We offer free replacements of the following salt and pepper stoppers, plastic gaskets for the Moon Frame and Wave Frame, metal clips for the Moon Frame and Wave Frame, and suede coasters for the Wine Cooler and Wine Coaster. Requests for replacement parts can be placed through our Customer Service department. Replacement candles for Nambé candleholders are standard sizes that can be purchased at any candle retailer.

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Do you offer gift wrapping?

We offer gift wrapping online for a nominal fee. You will have the option to add gift wrapping in the checkout process, and if selected, will be applied to each item in your order. For more details, see our About Gift Wrapping section.

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Can Nambé pieces be personalized?

Personalization is the process of adding your own words or designs to your Nambé purchase, such as a monogram, a date, or a brief message that makes your gift absolutely memorable.

Most Nambé Alloy and Nambé Crystal items can be personalized. Our crystal items are personalized through a process called laser etching, which produces a result very similar to sandblasting. We create a high resolution image of your message and turn it over to our personalization experts, who use a computerized laser to create your message onto the surface of your Nambé purchase. For our Nambé Alloy products, the laser etch process is followed by sandblasting for impressively sharp edges.

Some items are eligible for personalization when you place your order online, and addition options are available by contacting us directly. To learn more, see our About Personalization page.

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How can I buy Nambé abroad?

Currently, there are a few select Nambé retailers abroad, and these locations are listed in Where to Buy Nambé Near You. At this time, orders placed at our website cannot be shipped internationally.

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How do I establish a wholesale account with Nambé?

Please send an e-mail to customerservice@nambe.com and include following information: your name, company name, address, phone number, fax number, and length of time in business. One of our sales representatives will follow up with you.

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How do I establish a corporate account with Nambé?

A corporate account can be set up for awards programs for government agencies, non-profit agencies, schools, and trade organizations such as ASI, PPAI, and Sage. Please send an e-mail to corporate-accounts@nambe.com and include following information: your name, company name, address, phone number, fax number, and length of time in business. One of our corporate account experts will follow up with you.

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