We want you to be completely happy with your Nambé purchase. If your selection
does not meet your satisfaction, we will gladly exchange or refund your
purchase, excluding delivery charges, when you make your request within 30 days
of the ship date.
If you would like to return an item you received as a
gift, we will be happy to offer an exchange for an item of equal value, subject
to availability.
Guidelines for Requesting an Exchange or Refund
Requests for refunds
or exchanges must be made within 30 days of the ship date. The item you want to
return or exchange must be returned in the condition in which it arrived and in
its original packaging.
If your item arrived damaged, please contact
Customer
Service to make arrangements for your refund or exchange.
For all other requests for a refund or exchange,
follow the steps listed below. These instructions are also included on the
packing slip included with your order. After the item has been received and
inspected by Nambé, the refund or exchange is typically processed within 14
days.
Refunds for items purchased at nambe.com will be issued in the
original form of payment for the amount paid for the item. If the original form
of payment is unavailable for credit, a check for the refund amount will be
issued to the purchaser.
We will only refund shipping charges if we've
sent the wrong item or if the item sent is defective.
Steps for Returning an Item Through the Mail
1. Detach the top
customer portion of the packing slip for your records.
2. On the bottom
portion of the packing slip, circle the item number and description of the
item(s) that you are returning or exchanging, fill in the quantity returned, and
note the reason for the return.
3. Circle your desired action: exchange,
refund, or other (please specify). Refunds will be credited to the original form
of payment. For exchanges, let us know what you would like by filling in the
"Exchange for" section on the packing slip. We will pay the costs for shipping
the exchange order.
4. Circle the address of where your exchange should be
sent. To have your exchange item sent to an address other than the original
shipping address, enter the address under "Ship exchange to a different address"
on the packing slip.
5. Pack and seal your return item securely, in the
original package if possible, and include the packing slip form. We have
provided a return label as part of the return form. Packages must be returned
prepaid--we do not accept C.O.D. deliveries.
Affix the return address to
the original shipping box and ship return items to:
Nambé,
LLC
Customer Returns
2891 Cooks Rd.
Santa Fe, NM 87507
Please
include your order number on the label if you are not using the pre-printed
label included on your packing slip.
Please note: If you no longer have
the packing slip that was included with your order, please contact
Customer
Service prior to returning your item(s).
Returning Personalized Items
Personalized Nambé Alloy items are not
subject to our Hassle-Free Returns Policy. If you would like to return a
personalized Nambé Alloy item, please contact
Customer
Service to make arrangements. Your return will be subject to a 20%
restocking fee and a 20% repolishing fee.
We do not accept returns of
personalized Nambé Crystal items.
