Frequently Asked Questions

 

Orders

  • Where is my order?

    You can check the status of your order at any time by visiting the Status page or logging into your Account. If your item has already been shipped, you can track your package(s) by clicking on Track a Shipment. A link to this page will also be included in your shipping confirmation email, which is sent to the address used when you placed your order.

  • How do I return an item?

    We want you to be completely happy with your Nambé purchase. If your selection does not meet your satisfaction for any reason, we will gladly exchange or refund your purchase, excluding delivery charges, when you make your request within 30 days of the shipping date.

    For details on returning your item for exchange, please refer to the packing slip included in your order or learn more on our Returns page.

  • How do I exchange a piece of Nambé that I received as a gift?

    We would be happy to offer an exchange for an item of equal value, subject to availability, within 30 days of the shipping date. For details on returning your item for exchange, please refer to the packing slip included in your order or learn more on our Returns page.

  • How long does it take to process an order?

    Items that are available in our warehouses are boxed and ready to ship within 48 hours of our receiving your order. If an item is on backorder, we will ship as soon as it is available.

    We also offer the option to pre-order select new items. These are items that are in the process of being created by our skilled craftsmen or are en route to our warehouses. When you pre-order an item, we figuratively save you a place in line and will send the item(s) with 48 hours of receiving them to our warehouse. To secure your pre-order, we will charge you at the time order is placed. If at any time you change your mind please contact customer service for a credit.

    If you placed a personalized order, it may take up to five business days for us to create a proof of your request and submit it back to you for approval. Once we receive your approval we will begin the personalization process. It typically takes 7 business days for us to personalize and ship your order, depending on the amount of personalization requested and the number of items to be personalized.

  • How do I cancel an order?

    You may cancel an order any time after you’ve placed the order and when it ships from our New Mexico warehouse. To cancel your order, visit the order status page or contact customer service.

    We're sorry, but we cannot accept cancellations on orders that have already shipped. For information on how to return a product to us, see the packing slip included in your order or learn more on our Returns page.

  • What types of payment do you accept?

    We accept the following forms of payment for your purchases:

    • Visa
    • MasterCard
    • American Express
    • Discover
    • Diners Club

    We are currently not able to accept Pay Pal, checks, cash or credit vouchers through the Nambé website.

    If you get a message that we are unable to process your credit card, please check to make sure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. If the problem persists, please contact your credit card company.

  • Will I be charged a sales tax on my order?

    As required by state law, sales tax will be automatically applied to orders or portions of orders with an Arizona, California, Colorado, Illinois, New Jersey, New Mexico, New York, Pennsylvania or Texas shipping address.

  • When will you charge my credit card?

    We will charge your credit card account for the cost of each item, plus applicable taxes and shipping when order is placed.

  • I have a question about a charge. What should I do?

    If you have any questions about charges or invoices, please report the discrepancy to our customer service team within 30 days of the invoice date.

    You can reach the customer service department via email at customerservice@nambe.com or contact us by telephone at 1-800-443-0339 between 8 a.m. and 5 p.m. MST, Monday through Friday (excluding holidays). We will respond within one business day.

  • How can I get a replacement part?

    Nambé offers replacement parts for select items. To learn more and find out if the piece you’re looking for is available, please contact our Customer Service Team.

    Replacement candles for Nambé candleholders are standard sizes that can be purchased at any candle retailer.

  • Do you offer gift wrapping?

    You can add gift wrapping to any online order for only $5 per item. You will see the option to add gift wrap in the checkout process. For more information, see our Gift Orders section.

  • Can Nambé pieces be personalized?

    You can add your own words or designs—such as a monogram, date or brief message—to most Nambé alloy and crystal items.

    Our crystal items are personalized through a process called laser etching, which produces a result very similar to sandblasting. We create a high-resolution image of your message and turn it over to our personalization experts, who use a computerized laser to create your message onto the surface of your Nambé purchase.

    For our Nambé Alloy products, the laser-etch process is followed by sandblasting for impressively sharp edges.

    Please note that it may take up to five business days for us to create a proof of your request and submit it back to you for approval. Once we receive your approval we will begin the personalization process. It typically takes 7 business days for us to personalize and ship your order, depending on the amount of personalization requested and the number of items to be personalized.To learn more and place your order, see the About Personalization page.

  • Why should I register with Nambé?

    Creating a registry of the items you most wish for will make it easier for friends and family looking to purchase gifts for you, particularly in the case of weddings. Having a registry also helps ensure that you'll receive only the number of each item you've requested, reducing the chances that you'll have duplicates to return.

    Benefits of creating a gift registry with Nambé include:

    • Comprehensive product information, so you know exactly what you’ll receive
    • Complete product catalog. You’ll have access to all Nambé designs.
    • Convenient access, 24 hours a day, seven days a week
    • Hassle-free returns policy (learn more)
  • Do I need to register my Nambé product?

    No, you do not need to register your product. We keep replacement and return processes hassle-free and will take care of any issues you have without the need of product registration. Should you ever have any issues with or questions about your Nambé items, simply contact our customer service team and we'll assist.

Nambé Alloy & More

  • What is Nambé Alloy?

    Nambé is best known for its signature alloy blend, a proprietary combination of eight metals. When polished, Nambé alloy has a beautiful silver-like luster, yet it does not chip or peel and is resistant to tarnish.

    Beautiful, but unexpectedly useful, it is oven-safe, is freezer-safe, and possesses the unique ability to retain temperature—both hot and cold—for long periods of time.

    The hands of skilled craftsmen are involved in creating our signature metal pieces, and every item passes through a rigorous quality-control inspection before it is engraved with its item number and the Nambé name.

  • How do I care for my Nambé Alloy items?

    You can remove scratches from your Nambé alloy items by using Nambé Polish. The metal surface should be dry and wiped free of dust or surface dirt prior to application. Apply Nambé Polish sparingly with a soft dry cloth. Rub gently in a back-and-forth motion until black residue appears, usually after 10 to 15 seconds. Buff lightly with a soft polishing cloth to remove residue.

    After polishing, thoroughly wash the item with warm, soapy water, rise and dry with a soft cloth. Do not serve food on a polished item unless it has been washed and the polish has been completely removed.

    We do not recommend the items in the Copper Canyon collection be polished.

    To learn more, see our complete Care and Use instructions.

  • Where can I buy Nambé Polish?

    You may purchase Nambé Polish online, and it is available in many stores that sell our designs. The unique formulation of the polish allows it to clean most metal surfaces while polishing and protecting.

  • How do I have my Nambé Alloy item restored?

    If you are unable to restore your Nambé Alloy piece with Nambé Polish, don't despair. Our skilled craftsmen can return your item to like-new condition through our repolish service.

    The cost of repolishing is 30% of an item's current retail value (with a minimum per piece charge of $35) as well as shipping fees to and from Nambé.

    Repolishing is typically completed in four to six weeks after Nambé’s receipt of the item.

    Note: We are unable to repolish Copper Canyon, Heritage and Earth designs.

    Contact Customer Service at customerservice@nambe.com any time or at 1-800-443-0339 between 8 a.m. and 5 p.m. MST Monday through Friday to make arrangements.

    Please note: The repolishing process will completely remove any personalization. If you would like the personalization of your item to also be restored, please make arrangements with our customer service representatives prior to returning your item.

  • How do I care for Nambé Crystal or Nambé items made of Copper, enamel, porcelain, stoneware, stainless steel, or wood?

    You can find details on caring for all your Nambé items in Care and Use section. In addition, every shipment comes with a booklet of tips for caring for your items.

  • How can I tell if I have an authentic Nambé item?

    All Nambé items are stamped on the bottom "by Nambé" or "Nambé." Our newer Nambé Alloy items are marked "Nambé Studio," "Nambé Classic," or "Nambé Design." Nambé Crystal is identified by the Nambé logo sandblasted on the bottom.

  • How can I find the value of a piece of Nambé?

    All current items are listed on our website, and the retail price of each item on the product detail page. If the item is not listed on the website, our Customer Service representatives may be able to provide you with the last retail price.

    Collectors' values are driven by the market and may vary from the retail price.

About Nambé

  • Where is Nambé headquartered?

    Nambé is headquartered in Santa Fe, New Mexico. The address of our offices is 2891 Cooks Rd. Santa Fe, New Mexico, 87507.

  • How do I contact you?

    We love to hear from our customers. If you have a suggestion for ways we can make our website better for you, an idea for a product you'd like us to consider adding to our collection or other comments about Nambé, please contact us using our Feedback form. Your comments will be directed to the appropriate person for consideration.

    For questions regarding an order, please contact our Customer Service department.

  • Where should I direct media requests?

    Media representatives requesting information, interviews, photos and samples may email mediarequests@nambe.com.

  • Where are Nambé-owned stores located?

    Nambé owns eight retail stores in the American southwest. Six stores are within New Mexico, including three in the Santa Fe area, and two more in Arizona. See all the locations and get directions on our Where to Buy page.

  • How do I establish a wholesale account with Nambé?

    Please send an email to customerservice@nambe.com and include following information: your name, company name, address, phone number, fax number and length of time in business. One of our sales representatives will follow up with you.

  • How do I establish a corporate account with Nambé?

    A corporate account can be set up for awards programs for government agencies, non-profit agencies, schools and trade organizations such as ASI, PPAI, and Sage. Please send an email to customerservice@nambe.com and include following information: your name, company name, address, phone number, fax number and length of time in business. One of our corporate account experts will follow up with you.

  • What internet browser should I use to view Nambe.com?

    Nambe.com is optimized for the most current versions of all top browsers. From your desktop computer, the website is best viewed in Firefox, Chrome, Internet Explorer versions 9 and 10 and Safari 6.0.5. We're also optimized for mobile platforms including iOS5, iOS6 and Android 4.x.x.