Frequently Asked Questions

We want you to be completely happy with your Nambé purchase. If your selection does not meet your satisfaction for any reason, we will gladly exchange or refund your purchase, excluding delivery charges, when you make your request within 30 days of the shipping date.

For details on returning your item for exchange, please refer to the packing slip included in your order or learn more on our Returns page.

Items that are available in our warehouses are boxed and ready to ship within 48 hours of our receiving your order. If an item is on backorder, we will ship as soon as it is available.

We also offer the option to pre-order select new items. These are items that are in the process of being created by our skilled craftsmen or are en route to our warehouses. When you pre-order an item, we figuratively save you a place in line and will send the item(s) with 48 hours of receiving them to our warehouse. To secure your pre-order, we will charge you at the time order is placed. If at any time you change your mind please contact customer service for a credit.

You may cancel an order any time after you’ve placed the order and before it ships from our New Mexico warehouse. To cancel your order, please contact customer service directly.

We're sorry, but we cannot accept cancellations on orders that have already shipped. For information on how to return a product to us, see the packing slip included in your order or learn more on our Returns page.

We accept the following forms of payment for your purchases:

Visa

MasterCard

American Express

Discover (we are currently experiencing issues with this payment method. Please contact Customer Service to use)

We are currently not able to accept checks, cash or credit vouchers through the Nambé website.

If you get a message that we are unable to process your credit card, please check to make sure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. If the problem persists, please contact your credit card company.

We are currently experiencing a temporary issue processing Discover cards, we apologize for the inconvenience this may cause. If possible, please use another method of payment.

 Alternatively, we are able to place the order and take payment over the telephone.

Our Customer Service departments are located in Waterbury, CT and Santa Fe, NM. Office opening hours are Monday through Thursday 9 a.m to 6:30 p.m (ET) and Friday 9 a.m to 4 p.m.

Call us Toll Free (888) 778-1471

Nambé gift cards are sold in Nambé Retial Stores and can only be redeemed in-store.

At this time, we are unable to accept Nambé gift cards as a payment option on Nambe.com.

If you have any questions about charges or invoices, please report the discrepancy to our customer service team within 30 days of the invoice date.

To contact our customer service department please find options on our Contact Us page. We will respond within one business day.

All charges are posted as "Portmeirion Group Designs".

You can add your own words or designs—such as a monogram, date or brief message—to most Nambé alloy and crystal items.

Our crystal items are personalized through a process called laser etching, which produces a result very similar to sandblasting. We create a high-resolution image of your message and turn it over to our personalization experts, who use a computerized laser to create your message onto the surface of your Nambé purchase.

For our Nambé Alloy products, the laser-etch process is followed by sandblasting for impressively sharp edges.

To learn more and place your order, see the About Personalization page.

Nambé is best known for its signature alloy blend, a proprietary combination of eight metals. When polished, Nambé alloy has a beautiful silver-like luster, yet it does not chip or peel and is resistant to tarnish.

Beautiful, but unexpectedly useful, it is oven-safe, is freezer-safe, and possesses the unique ability to retain temperature—both hot and cold—for long periods of time.

The hands of skilled craftsmen are involved in creating our signature metal pieces, and every item passes through a rigorous quality-control inspection before it is engraved with its item number and the Nambé name.

You can remove scratches from your Nambé alloy items by using Nambé Polish. The metal surface should be dry and wiped free of dust or surface dirt prior to application. Apply Nambé Polish sparingly with a soft dry cloth. Rub gently in a back-and-forth motion until black residue appears, usually after 10 to 15 seconds. Buff lightly with a soft polishing cloth to remove residue.

After polishing, thoroughly wash the item with warm, soapy water, rise and dry with a soft cloth. Do not serve food on a polished item unless it has been washed and the polish has been completely removed.

We do not recommend the items in the Copper Canyon collection be polished.

To learn more, see our complete Care and Use instructions.

All current items are listed on our website, and the retail price of each item on the product detail page. If the item is not listed on the website, our Customer Service representatives may be able to provide you with the last retail price.

Collectors' values are driven by the market and may vary from the retail price.

We love to hear from our customers. If you have a suggestion for ways we can make our website better for you, an idea for a product you'd like us to consider adding to our collection or other comments about Nambé, please contact us using our Feedback form. Your comments will be directed to the appropriate person for consideration.

For questions regarding an order, please contact our Customer Service department.