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About Personalization
Many of our Nambé Alloy and Nambé Crystal items can be personalized by contacting us in New Mexico, where our fully equipped customization department is available to assist you in personalizing your Nambé awards and gifts.
What Does It Mean to Personalize an Item?
Standard Options for Personalization
Personalizing with Corporate Logos or Original Artwork
Prices
Font Styles
How a Monogram Will Appear
Contacting Us About Personalization
Timeframe for Processing Personalization Orders
Returns Policy
Can I Personalize a Piece of Nambé That I Already Own?
What Does It Mean to Personalize an Item?
Personalization is the process of adding your own words or designs to your Nambé purchase, such as a monogram, a date, or a brief message that makes your gift absolutely memorable.
Most Nambé Alloy and Nambé Crystal items can be personalized. Our crystal items are personalized through a process called laser etching, which produces a result very similar to sandblasting. We create a high resolution image of your message and turn it over to our personalization experts, who use a computerized laser to create your message onto the surface of your Nambé purchase. For our Nambé Alloy products, the laser etch process is followed by sandblasting for impressively sharp edges.
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Standard Options for Personalization
We are happy to work with you on implementing a variety of personalization options, including:
- One or more lines of text, depending on the item
- Traditional monograms
- Wedding invitations
- Company logos or other original art
Orders for items you wish to have personalized must be placed by contacting us directly (please do not place online orders for items you wish to have personalized through Nambé). Once you have identified the item you wish to purchase, have selected a font from our list of font choices, and have crafted your message, please contact our personalization experts via e-mail at personalization@nambe.com to begin the process. Our office hours are 8 a.m. to 5 p.m. MT Monday through Friday (excludingholidays). We typically are able to respond within one business day. You may also reach us via telephone during office hours at 1-800-443-0339, extension 7241. We prefer that you send information via e-mail, but we also accept faxed requests at 1-505-474-3565.
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Personalizing with Corporate Logos or Original Artwork
Company logos or other original artwork can be placed on Nambé Alloy and Nambé Crystal products. We require an EPS or AI file, as a vectored image, and it must be in black and white, no shades of gray. Send files via e-mail to our personalization experts at personalization@nambe.com.
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Prices
The following prices apply to each item you have personalized:
| Order Setup Fee: | $25, per order |
| Addition Item Setup | $25, per additional item |
| Monogramming: | $8, per item |
| Text Application: | $0.80 per character |
| Business Card Customization: | $8.00 per application |
| Logo Application: | $8 - $15.00 per application |
| Logo Setup: | $75.00 (one-time fee; we will keep your logo on file) |
| Wedding Invitation: | $85.00 (in addition to the setup fee) |
| Rush Fee: | $50.00 - $100.00 |
We can offer quotes for specific orders. To receive a quote, please send details of your request to personalization@nambe.com.
In addition, we offer a corporate discount to many organizations. Please contact us at corporate-accounts@nambe.com for the requirements of establishing a corporate account.
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Font Styles
We offer a choice of seven font styles:
Choose the font that best represents the message you're conveying. For a more elegant occasion, such as a wedding, you may want to choose Script MT Bold or Signet Roundhand. To personalize gifts for colleagues and business associates, you might instead choose something formal, such as Monotype Corsiva for a female business associate and Garamond for a male For a baby gift, you might try CG Times. All personalization is permanent and can only be removed by having the items repolished by our skilled craftsmen.
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How a Monogram Will Appear
Monograms will be displayed as follows, with the middle letter(s) for last name(s) appearing in a larger font size:
Single Name Monogram:
First Name Initial, Last Name Initial, Middle Name Initial
Couple Monogram:
Woman's First Name Initial, Shared Last Name Initial, Man's First Name Initial
Mixed Couple Monogram:
Woman's First Name Initial, Woman's Last Name Initial, Man's Last Name Initial, Man's First Name Initial
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Contacting Us About Personalization Orders
Once you have identified the item you wish to purchase, have selected a font from our list of font choices, and have crafted your message, please contact us via e-mail at personalization@nambe.com. Our office hours are 8 a.m. to 5 p.m. MT Monday through Friday (excluding holidays). We typically are able to respond within one business day. You may also reach us via telephone during office hours at 1-800-443-0339, extension 7487. Our fax number for personalization orders is 1-505-753-6415.
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Processing Personalization Orders
Once we receive your order, it takes up to five business days for us to create a proof of your request and submit it back to you for approval. Once we receive your approval we will begin the personalization process. It typically takes 14 business days for us to personalize and ship your order, depending on the amount of personalization requested and the number of items to be personalized.
An addition charge of $50 to $100 will apply for rush orders. When you contact us, our personalization experts will offer a specific quote for your order.
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Returns Policy
We want you to be completely happy with your Nambé purchase. If you are not satisfied with your personalized Nambé Alloy purchase and would like to return your personalized item, you may do, however the following fees will apply based on the retail cost of the item:
- 20% repolish fee
- 20% restocking fee (for returns only)
To make arrangements to return a personalized item, please contact our Customer Service department at customerservice@nambe.com. You must contact us prior to returning your item. (Personalized items are not subject to our Hassle-Free Returns Policy.)
Rather than return the item, you may choose to have the personalization message redone. The 20% repolishing fee will apply, as will all applicable personalization fees. Please allow up to six weeks for the repolishing and personalization process to be completed.
We are sorry, but we cannot accept returns of or process refunds for personalized Nambé Crystal items.
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Can I Personalize a Piece of Nambé That I Already Own?
Yes, we would be happy to help with this. Please contact us at personalization@nambe.com for details on how to send your item to us.Back to top
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