Skip to main content Skip to footer content
You are shopping with Nambé
Shop our sites:
  • Shop
  • Shop
  • Shop
  • Shop
  • Shop
  • Shop
Free Shipping Over $150
Pay Over Time with 
  • Designers
    • Nambé
    • Steve Cozzolino
    • Neil Cohen
    • Karim Rashid
    • Robin Levien
    • Sean O'Hara
    • Alvaro Uribe
    • Michael Altomari
    • Rémy Rotenier
    • Antonio Sena
    • Chris Granneberg
    • Wei Young
    • Keeley Traae
    • Josh Owen
    • Scott Henderson
    • Antonio Sena | Seidenfaden Design
    • Carolyn Pollack
    • Lou Henry
    • Lisa Smith
    • Marilyn Davidson
    • Todd Weber
    • Aaron Johnson
    • Linda Celentano
    • Maureen McTamney
    • Scott and Torrie Morrison
    • Todd Myers
    • Andrew Reed
    Shop All Designers
  • New
  • Serveware
    • Bowls
      • Nambé Alloy Bowls
      • Salad Bowls
      • Serving Bowls
      • Glass Bowls
      • Copper Canyon Bowls
      Shop All Serveware
    • Entertaining
      • Trays & Platters
      • Cake Plates
      • Chip & Dip
      • Cheese Boards
      • Condiment and Nut
      • Pitchers
      • Napkin holders
      • Salt & Pepper
      • Sugar & Creamer
      Shop All Serveware
    Shop All Serveware
    Butterfly Collection
    Butterfly Salad Bowl w/ Servers
    $200.00
  • Dining
    • Dinnerware
      • Dinnerware Sets
      • Plates
      • Bowls
      • Coffee & Tea
      • Serveware
      • Pitchers & Carafes
      Shop All Dining
    • Drinkware
      • Glassware
      • Stemware
      • Flutes
      Shop All Dining
    • Flatware
      • Flatware Sets
      • Place settings
      • Serving sets
      Shop All Dining
    Shop All Dining
    POP Dinnerware
    POP 4-Piece Place Setting
    $60.00
  • Glassware and Bar
    • Bar
      • Decanters & Carafes
      • Coasters
      • Ice Buckets
      • Bottle Openers
      • Pitchers
      • Wine Storage
      • Cocktail Shakers
      • Bar Accessories
      Shop All Glassware and Bar
    • Drinkware
      • Glassware
      • Stemware
      • Flutes
      Shop All Glassware and Bar
    Shop All Glassware and Bar
    Scoop Ice Bucket
    Scoop Ice Bucket
    $150.00
  • Kitchen
    • Kitchen
      • Cookware
      • Cook's Tools
      • Coffee & Tea
      • Sugar & Creamer
      • Salt & Pepper
      • Paper Towel Holders
      • Canisters
      Shop All Kitchen
    Shop All Kitchen
    Kitchen CookServ
    CookServ Collection
    Starting at $79.00
  • Décor
    • Decor
      • Holiday
      • Frames
      • Vases
      • Candle Holders
      • Office
      • Ring Holders
      • More
      • Polish
      Shop All Décor
    Shop All Décor
    Stryker Vase
    Stryker Vase 11"
    $65.00
  • Jewelry
    • Womens
      • Rings
      • Earrings
      • Necklaces
      • Bracelets
      Shop All Jewelry
    • Mens
      • Cufflinks
      • Pendants
      Shop All Jewelry
    Shop All Jewelry
    The Marina Collection
    The Marina Collection
    Now Available
  • Exclusives
  • Gift Center
    • By Price
      • Gifts Under $50
      • Gifts Under $100
      • Gifts Under $200
      • Wow Gifts
      Shop All Gift Center
    • By Occasion
      • Valentine's Day
      • New Baby
      • Pet Collection
      • Wedding
      • Christmas
      • Judaica
      Shop All Gift Center
    • Featured
      • Best Sellers
      • For Her
      • For Him
      • For the Cook
      • For the Entertainer
      • Hostess Gifts
      Shop All Gift Center
    Shop All Gift Center
    Wow Gifts
    The Grande Collection
    $600.00
  • Sale
Login / Create Account
You are shopping with Nambé
Shop our sites:
  • Shop
  • Shop
  • Shop
  • Shop
  • Shop
  • Shop
Sign In or Create an Account
Order Tracking
0
  1. Home
  2. Returns
Nambé Customer Service
Customer Service
Contact Us Track Your Order Product Care & Use Returns & Exchanges Shipping Information Frequently Asked Questions Corporate Gifts
Locate
Find a store Delivery Country
The Company
About Us Designers
Policies
Terms & Conditions Privacy Policy Cookie Policy User Content License

Returns

We want you to be completely happy with your purchase. If your selection does not meet your satisfaction, we will be happy to exchange or refund new, unused merchandise, excluding delivery charges, when you make the request within 30 days of the shipping date.

Please note, we cannot accept returns or exchanges on personalized items, open-box, “nearly perfect”, seconds and clearance items ending .98.

If you would like to return an item you received as a gift, we will be happy to offer an exchange for an item of equal value, subject to availability.

Refund and Exchange Guidelines

Requests for refunds or exchanges must be made within 30 days of the ship date.

Items for return or exchange must be returned unused, in the condition in which it arrived and in its original packaging. Refunds will be issued, excluding delivery charges, in the original form of payment.

For returns due to defects or due to an error made by Nambé, we will replace the item where possible or refund the purchase price in full, including taxes and delivery charges, in the original form of payment.

If the original form of payment is unavailable for credit, a check for the refund amount will be issued to the purchaser

We reserve the right to refuse a refund on non-faulty items returned that are not in fully resalable condition. If you refuse to accept delivery of a shipment, please note the cost of the return freight will be deducted as a restocking fee from the refund amount.

Flatware Returns

Flatware returns will only be accepted if the product has not been used and must be returned in its original packaging.

Upon receipt and inspection of the items, if it is found that the flatware has been used, no refund will be issued. At the request of the customer, the flatware can be shipped back at the customer’s expense.

Personalized Item Returns

We do not accept returns of personalized Nambé items.

How To Start A Return

Please contact customer service via phone (1-800-443-0339) or email to make arrangements for your refund or exchange.

  • Customer service will provide an RMA # and detailed shipping instructions.
  • Please include the packing slip, indicating item and quantity being returned.
  • Please ship your item in the original packaging, including the packing slip form.
  • Packages must be returned prepaid-we do not accept COD deliveries.
  • Please allow approximately 14 business days for us to process your return. Refunds will be processed in the original method of payment. Replacements can only be shipped to the original shipping address.

    Returning Items Purchased with Affirm

    Please follow the steps above to contact Nambé and request a refund. If your item is eligible for a return, Nambé will process the refund, and the full amount will show up on your Affirm loan balance within 3–45 business days. You can see your loan balance in your Affirm account.

    While you’re waiting for your refund, please make any monthly payments that are due. If your refund is less than your total loan balance, it might not lower your next monthly payment. Instead, you can expect fewer monthly payments, a smaller final payment, or both. Refund is more than balance. If your refund is more than your loan balance, you’ll get back the difference, minus any interest you’ve paid. We’ll credit your payment method within 3–10 business days. If you don’t have a payment method on file, you’ll get a check in the mail within 14 business days.

    Please visit the Affirm Help Center for additional information.

    Returning Flatware

    Nambé Flatware returns will only be accepted if the product has not been used and must be returned in its original packaging.

    Upon Nambé’s receipt and inspection of the items, if it is found that the flatware has been used, no refund will be issued. At the request of the customer, the flatware can be shipped back at the customer’s expense.

    Returning Personalized Items

    Personalized Nambé alloy items are not subject to our returns policy. If you would like to return a personalized Nambé Alloy item, please contact Customer Service to make arrangements. Your return will be subject to a 20% restocking fee and a 20% repolishing fee.

    We do not accept returns of personalized Nambé crystal items.

get the latest news and inspiration

By subscribing you agree to our Terms & Conditions and Privacy & Cookies Policy.

*Not valid on sale items.
Customer Service
  • Contact Us
  • Track Your Order
  • Product Care and Use
  • Returns & Exchanges
  • Shipping Information
  • Frequently Asked Questions
  • Corporate Gifts
Locate
  • Find a Store
  • Delivery Country
The Company
  • About Us
  • Designers
  • Careers
  • Terms & Conditions
  • Privacy Policy
  • Cookie Policy
  • User Content License
© Nambé, LLC
Thanks for checking us out

You are about to leave Nambé.com to explore our other brands. This will start a new shopping cart. But don’t worry, we’ll save your Nambé items for when you return.

Continue
We noticed you’re visiting from Canada

Shop with our authorized retail partner for delivery to your area

Visit Haustopia.com