Careers
Thanks for your interest in career opportunities with Portmeirion Group. At this time, the below positions are available.
Company: Portmeirion Group USA
Position Title: Customer Account Manager
Location: Waterbury, CT
Schedule: Full Time
About the Company: A major force in the homewares industry. Portmeirion Group USA encompasses the world-renowned brands of Portmeirion, Spode, Royal Worcester, Pimpernel, Wax Lyrical and Nambe. We are a market leader with a worldwide reputation for high quality and innovatively designed tableware, cookware, giftware, and tabletop accessories. For further information about the Portmeirion Group, please visit our website: www.portmeiriongroup.com
Job Description: The Customer Account Manager must be well organized and detail oriented with an ability to multitask. The position requires strong communication and follow-up skills, the ability to navigate online portals, a strong knowledge of Microsoft Office, and analytical capabilities.
Responsibilities:
Responsibilities include analyzing, communicating, collaborating and executing the implementation of customer compliance requirements for all new and existing customers. The role will work cross-departmentally to ensure compliance and customer satisfaction. Additional responsibilities include account management, order entry, credits, claims, chargebacks and processing RTV’s.
Requirements:
Experience
- 2+ years’ experience in customer service or related field
- Associates Degree in Business Administration or a related field preferred
- Proficiency with Microsoft Office Suite
